What We Collect and Why It Matters
When you open an account, we record the details you submit at registration — name, contact information, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Session data such as your device type, browser fingerprint and IP
-
1
address is logged automatically each time you log in; this helps us flag unusual access and keep your account secure. For payment transactions, we store transaction references and timestamps — never your full wallet credentials. If you reach our support team, conversation records are kept for
-
2
quality and dispute resolution purposes. Where local law applies, we may also retain identity-verification documents in line with applicable requirements — access to this data is restricted to authorised personnel only. You are responsible for keeping your login credentials private; we will never ask for your
-
3
password through any channel. This policy applies where kaki21 is available under local law, and the scope of data obligations follows the jurisdiction in which you are accessing the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.